Meridian Financial Group, Charlotte, NC

Lead requirements gathering and analysis for a $12M digital banking transformation initiative, coordinating across 5 cross-functional teams and 40+ stakeholders. Designed and documented over 200 user stories with detailed acceptance criteria, reducing development rework by 30% and accelerating sprint velocity by 20%. Created interactive Power BI dashboards tracking KPIs for loan origination, resulting in executive-level visibility that drove a 15% improvement in processing time. Facilitated weekly stakeholder workshops and JAD sessions, ensuring alignment between business objectives and technical implementation across regulatory and compliance requirements.

Pinnacle Health Systems, Charlotte, NC

Conducted gap analysis and process mapping for EHR system migration, identifying 45 workflow inefficiencies and proposing solutions that saved 1,200 staff hours annually. Developed SQL queries and reports to analyze patient data trends, supporting clinical decision-making and reducing average patient wait times by 18%. Managed UAT cycles for 3 major system releases, coordinating with 25 end-users and documenting 150+ test cases with a 96% first-pass success rate. Created comprehensive BRDs and functional specifications that served as the single source of truth for a development team of 12 engineers.

Vertex Consulting Partners, Raleigh, NC

Supported senior analysts in eliciting and documenting business requirements for enterprise CRM and ERP implementations across retail and manufacturing clients. Built process flow diagrams and data models using Visio and Lucidchart, improving team understanding of as-is and to-be states for 8 client engagements. Assisted in stakeholder interviews and survey design, synthesizing findings into actionable recommendations that informed project roadmaps. Maintained JIRA backlogs and tracked project progress, ensuring timely delivery of milestones for projects valued at $2M–$5M.

University of North Carolina at Charlotte, Charlotte, NC

Concentration in Business Intelligence and Analytics. Capstone project on predictive modeling for customer churn in the telecommunications industry. GPA: 3.85/4.0.

North Carolina State University, Raleigh, NC

Major in Management Information Systems. Dean's List 6 semesters. Vice President of the Business Analytics Club. GPA: 3.6/4.0.